Terms of Service & Messaging Disclosures
Last updated: September 2026 • Effective immediately
SMS & WhatsApp Messaging Program Disclosures (US A2P 10DLC & Meta)
By opting in to receive SMS or WhatsApp notifications from TalkyLabs or through client implementations using our platform:
- Program Description: You may receive conversational automated notifications including appointment confirmations, reminder notices, customer service responses, and account verification codes.
- Message Frequency: Message frequency varies depending on your conversational interactions and appointment schedules.
- Rates: Message and data rates may apply depending on your mobile carrier plan.
- Opt-Out Instructions: You may cancel the SMS service at any time by replying STOP to any message received. Upon sending STOP, you will receive a single confirmation message confirming your unsubscription, after which no further messages will be sent.
- Help & Support: For assistance, reply HELP to any message or contact our support team at support@talkylabs.com.
1. Acceptance of Terms
By accessing or using the TalkyLabs website, customer operations studio, or associated APIs, you agree to be bound by these Terms of Service. If you do not agree to these terms, you must discontinue use of the platform immediately.
2. Acceptable Use and Platform Conduct
Users of our platform agree not to transmit unlawful, abusive, harassing, defamatory, or fraudulent content. In compliance with mobile carrier guidelines and anti-spam regulations (including TCPA and CAN-SPAM), you may only transmit messages to end-users who have provided valid opt-in consent. Transmission of phishing attempts, prohibited pharmaceutical solicitations, or deceptive content is grounds for immediate account termination without refund.
3. Platform Availability and SLAs
We strive to maintain a 99.9% platform uptime for all production conversational workflows. Maintenance windows are announced in advance. We are not liable for upstream carrier delivery delays, Meta platform API outages, or cellular network disruptions beyond our reasonable control.
4. Intellectual Property
All software code, visual canvas designs, trademarks, logos, and underlying proprietary algorithms comprising TalkyLabs remain the exclusive property of TalkyLabs. Clients retain full ownership of their customer data, contact records, and custom conversational scripts uploaded into the studio.
5. Governing Law and Dispute Resolution
These Terms of Service are governed by and construed in accordance with applicable laws. Any dispute arising under these terms shall be settled via binding arbitration or courts of competent jurisdiction.